The docs are told that the EMR system is down

Dr. Katz learns about RAF coding requirements

Dr. Lam and Dr. Shah discuss meeting names and acronyms

Dr. Stevens teaches Dr. Lam some legal terms to avoid at work

Dr. Lam and Dr. Shah get creative to help fund staff

Donna offers Dr. Shah resilience training instead of resources

Dr. Katz gets caught up in preauthorization requests

Dr. Katz explains the relationship between quality and metrics

Alice learns that the staff aren't as happy as they claim due to misaligned incentives

Dr. Hope learns his specialty needs may not be as unique as he thought