Provider Satisfaction

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Result Release Policy

Dr. Katz deals with the unintended consequences of immediate result reporting

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Staff Savings

Chip hires a consultant to see where he can save money

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Situational Screening

Chip informs the docs about the new screening protocol

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PPE Shortage

Dr. Shah gets creative with her personal protective equipment (PPE)

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Appropriate Use Criteria

Dr. Shah gets another admin hassle with appropriate use criteria

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Improving Communication

Dr. Shah volunteers to try an improved communication tool

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Printer Upgrade

Dr. Stevens finally gets his printer replaced

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Float Pool

Dr. Katz' float nurse realizes she's in over her head

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Crowdfunding

Dr. Lam and Dr. Shah get creative to help fund staff

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Resilience Training

Donna offers Dr. Shah resilience training instead of resources

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Preauthorizations

Dr. Katz gets caught up in preauthorization requests

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Misaligned Incentives

Alice learns that the staff aren't as happy as they claim due to misaligned incentives

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Unique Needs

Dr. Hope learns his specialty needs may not be as unique as he thought

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Fitting In

Chip tries to fit in with the physicians he oversees

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Staff Optimization

Dr. Stevens voices concerns about the staff optimization initiative

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Affecting Staff Morale

Donna talks to Dr. Katz about his impact on staff morale

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Yelp Ratings

Donna tries to help Dr. Katz improve his online reputation

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Meeting Time

Dr. Stevens explains meeting time costs to Dr. Lam

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Behavioral Health

Dr. Stevens asks for behavioral health support

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Quoting Edison

Chip rationalizes his space planning by quoting Edison

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