Chip teaches Donna a new HR term on dealing with bad staff

Donna offers to help Dr. Katz with his exam templates

Alice finds a cost-effective solution for complying with Stark regulations

Chip tries to motivate the docs by speaking medical terminology

Chip tries to fit in with the physicians he oversees

Drs. Shah and Lam are dazed by insurance plan acronyms

Chip deals with the disconnect between strategy, finance and operations

Chip stresses the importance of leadership for success

Dr. Stevens voices concerns generalized standardization

Dr. Shah gets accolades for her time spent charting