Performance Improvement

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Going to the Gemba

Going to the Gemba

Dr. Katz's call center concern sends him on a search for Gemba

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Hiring Consultants

Hiring Consultants

Chip request approval to hire a consultant

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Network Delays

Network Delays

The IT department looks into the network delays

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Staff Centralization

Staff Centralization

Chip explains how staff centralization really works

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Meeting Kaizen

Meeting Kaizen

Donna attends a kaizen to cut back on meetings

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Data Request

Data Request

Dr. Stevens has trouble with his data request from analytics

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Making Decisions

Making Decisions

Chip deals with the disconnect between strategy, finance and operations

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Standardization Process

Standardization Process

Dr. Stevens voices concerns generalized standardization

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Innovative Ideas

Innovative Ideas

Dr. Katz explains where ideas really come from in an organization

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Playing Catchball

Playing Catchball

Dr. Katz gets a lesson in lean process terminology

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Applying A3 Thinking

Applying A3 Thinking

The docs learn a new way to solve problems in the office using A3

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Productivity Pilot

Productivity Pilot

Dr. Shah learns new approaches to get resources at work

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Increasing Patient Visits

Increasing Patient Visits

The lean team finds a way to increase patient visits for Dr. Shah

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