Going to the Gemba
Dr. Katz's call center concern sends him on a search for Gemba
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Hiring Consultants
Chip request approval to hire a consultant
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Network Delays
The IT department looks into the network delays
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Staff Centralization
Chip explains how staff centralization really works
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Meeting Kaizen
Donna attends a kaizen to cut back on meetings
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Data Request
Dr. Stevens has trouble with his data request from analytics
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Making Decisions
Chip deals with the disconnect between strategy, finance and operations
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Standardization Process
Dr. Stevens voices concerns generalized standardization
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Innovative Ideas
Dr. Katz explains where ideas really come from in an organization
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Playing Catchball
Dr. Katz gets a lesson in lean process terminology
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Applying A3 Thinking
The docs learn a new way to solve problems in the office using A3
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Productivity Pilot
Dr. Shah learns new approaches to get resources at work
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Increasing Patient Visits
The lean team finds a way to increase patient visits for Dr. Shah
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