Chip explains how staff centralization really works

Donna attends a kaizen to cut back on meetings

Dr. Stevens has trouble wit his data request from analytics

Chip deals with the disconnect between strategy, finance and operations

Dr. Stevens voices concerns generalized standardization

Dr. Katz explains where ideas really come from in an organization

Dr. Katz gets a lesson in lean process terminology

The docs learn a new way to solve problems in the office using A3

Dr. Shah learns new approaches to get resources at work

The lean team finds a way to increase patient visits for Dr. Shah