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EHR
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Hiring Consultants
Chip request approval to hire a consultant
Network Delays
The IT department looks into the network delays
Staff Centralization
Chip explains how staff centralization really works
Meeting Kaizen
Donna attends a kaizen to cut back on meetings
Data Request
Dr. Stevens has trouble with his data request from analytics
Making Decisions
Chip deals with the disconnect between strategy, finance and operations
Standardization Process
Dr. Stevens voices concerns generalized standardization
Innovative Ideas
Dr. Katz explains where ideas really come from in an organization
Playing Catchball
Dr. Katz gets a lesson in lean process terminology
Applying A3 Thinking
The docs learn a new way to solve problems in the office using A3
Productivity Pilot
Dr. Shah learns new approaches to get resources at work
Increasing Patient Visits
The lean team finds a way to increase patient visits for Dr. Shah