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EHR
Performance Improvement
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Pay Increase
Chip responds to the doc's request for a pay increase
Re-Org
Chip allays Donna's fear of a re-org
Hiring Consultants
Chip request approval to hire a consultant
Staff Centralization
Chip explains how staff centralization really works
Member-Centered Care
Chip comes up with a new way to describe patients
Unfunded Mandates
Chip educates Donna on the challenge of unfunded mandates
Revenue and Expenses
Chip's not excited about adding a new physician to his budget
Meeting Names
Dr. Lam and Dr. Shah discuss meeting names and acronyms
Matrix Reporting
Donna learns that she now has three bosses
Disciplinary Promotion
Chip teaches Donna a new HR term on dealing with bad staff
Medical Terminology
Chip tries to motivate the docs by speaking medical terminology
Insurance Education
Drs. Shah and Lam are dazed by insurance plan acronyms
Staff Optimization
Dr. Stevens voices concerns about the staff optimization initiative
Evaluating Scribes
Dr. Lam learns the business definition of "evaluate"
Hiring Consultants
A consultant gives "unique" insight to the problems in the group
Meeting Interpreter
Dr. Stevens interprets what Chip's business talk really means to docs
Clinic Opportunities
Dr. Stevens teaches Dr. Lam and Dr. Shah a new business term