Chip explains how staff centralization really works

Chip comes up with a new way to describe patients

Chip educates Donna on the challenge of unfunded mandates

Chip's not excited about adding a new physician to his budget

Dr. Lam and Dr. Shah discuss meeting names and acronyms

Donna learns that she now has three bosses

Chip teaches Donna a new HR term on dealing with bad staff

Chip tries to motivate the docs by speaking medical terminology

Drs. Shah and Lam are dazed by insurance plan acronyms

Dr. Stevens voices concerns about the staff optimization initiative

Dr. Lam learns the business definition of "evaluate"

A consultant gives "unique" insight to the problems in the group

Dr. Stevens interprets what Chip's business talk really means to docs

Dr. Stevens teaches Dr. Lam and Dr. Shah a new business term