Dr. Stevens voices concerns about the staff optimization initiative

Donna talks to Dr. Katz about his impact on staff morale

Dr. Lam learns the business definition of "evaluate"

Donna tries to help Dr. Katz improve his online reputation

Dr. Katz explains where ideas really come from in an organization

Dr. Stevens explains the real reason the EMR installation was delayed

Dr. Stevens explains meeting time costs to Dr. Lam

Dr. Shah has to add mandatory training to her already full evening

Dr. Stevens asks for behavioral health support

Dr. Katz gets a lesson in lean process terminology